Delivery & Return

Delivery of your order:

Shipping costs are free for a minimum order of €60, with the means of transport chosen by the Vanerra site.

We deliver to all countries in the world. Our prices do not include any additional taxes linked to the country of destination which remain the responsibility of the recipient.

For deliveries with the La Poste service

It takes between 48 hours and 72 hours for delivery in mainland France.

Once your package has been picked up by the carrier, we cannot be held responsible for the loss of a package or a delivery delay.

For any loss or theft of a package, please contact the carrier with your tracking number in order to open an investigation into its delivery.

Return & exchange:

We accept returns within 14 days of the delivery date of your order.

1. Send us an email to contact.vanerra@gmail.com to let us know your request, indicating your order number.

2. We will tell you the address to which you can return the product(s).

3. Upon receipt of your return you will be refunded or we will ship you the desired products in exchange.